"Web revolution" is changing healthcare.

e all know t h a t the I n t e r n e t is changing the way people communicate, get information, and entertain themselves. The question for healthcare leaders is, How is it changing the way your organization works and fulfills its mission? If your answer is, "I don ' t know," then you are probably among the majority—short on time, long on other issues demanding attention. In a year of declining reimbursement and year 2000 computer issues, healthcare systems are struggling to preserve mission and improve operational performance. Meanwhile, the Web revolution continues. The Internet is changing both consumer expectations and the rules governing delivery of services. " I n t r a n e t s " are transforming the way physicians and hospital